Getting started

Here we have collected answers to the most frequently asked questions about the COPIX service.

Getting started

Установите приложение и загрузите файлы, которые хотите распечатать, выберите один из доступных способов и локацию, произведите оплату - все, заберите распечатанные документы!

You can upload files in the following formats: Word (DOC, DOCX), ODT, PDF, JPEG, PNG. After downloading, each file is automatically converted to a single format.

At the moment, only one format that supports self-printing is A4. Both one-sided and two-sided color, and B/W printing are possible. We are working to expand the possibility of printing in different formats. If you need to print in A3 format, then place an order with delivery.

Both options offer a convenient way to print your documents.

«Print Now» — is designed for self-printing in any place convenient for you, where the COPIX printers are available. Our self-service centers offer fast contactless printing.

«Print with Delivery» — you can place your prining order via the service place, and your order will be delivered as soon as possible to the address you specified.

Payment/refunds and delivery

After you have downloaded the document(s), set the settings and selected the printing method, an order is generated in the application and automatically calculates the price for the services. After that, you are offered to pay in several possible ways. Our service accepts Visa, Master, MIR cards, as well as other alternative payment options, such as Sberbank-Online, Apple Pay, Google Pay, etc.

When paying for an order with a bank card, the payment is processed on the bank's authorization page, where you need to enter your bank card details:

  1. card type;
  2. card number;
  3. card expiration date (indicated on the front side of the card);
  4. cardholder's name (in Latin letters, exactly as indicated on the card);
  5. CVC2/CVV2 code.
Пластиковая карта

If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card to pass the authentication procedure. For the information about the rules and methods of additional identification, check with the bank that issued your bank card.

The security of processing Internet payments through the bank's payment gateway is guaranteed by the PCI DSS international security certificate. Information is transmitted using SSL encryption technology. This information is not available to outsiders.

Tips and recommendations on the necessary security measures for making payments using a bank card:

  1. Take care of your bank cards  the same way you take care about your cash. Don't forget them in the car, restaurant, shop, etc.
  2. Never give your full credit card number over the phone to any person or company.
  3. Always have at hand the phone number for emergency communication with the bank that issued your card, and in case of its loss, contact the bank immediately.
  4. Enter the card details only when making a purchase. Never specify the details for any other reasons.

Refund of funds, provision of interchangeable services in case of refusal of the service and claims to the quality of order execution are accepted in writing by e-mail The response will be received within 3 business days.

We deliver throughout Moscow within the MKAD. Delivery is carried out on working days from 10:00 to 20:00.