User Agreement

  • 28 May, 2021
  • This User Agreement (hereinafter referred to as the Agreement) defines the procedure and conditions for providing Users with printing and print management services provided by COPIX LLC (OGRN 1217700042746, address: 123022, Moscow, Intra-city territory of the city with federal status of Presnenskiy municipal district, 1905 Goda Str., house 7, building 1, floor 3, premises IG, part of the room. 1), hereinafter the Services.

    The services of LLC "COPIX" are provided through the COPIX mobile application, the website: (hereinafter referred to as the Application), and the courier delivery service is also available. Printers of LLC "COPIX" are located in printing stations in the city of Moscow. The services of LLC "COPIX" are available only to the customers located in Moscow within the Moscow Ring Road and a zone up to 10 km outside the Moscow Ring Road (MKAD), currently LLC "COPIX" does not accept orders for the Services from the customers located outside the specified territories.

    LLC "COPIX" has the right to unilaterally change the terms of this Agreement at any time, which come into force from the moment the new version of the Agreement is posted in the Application. In case the User disagrees with the changes, the User is obliged to refuse access to the Application and refuse to receive Services provided by LLC "COPIX".

    Before using the Services of LLC "COPIX", the User must study this Agreement. By using the Services of the Application, the User agrees to this Agreement and accepts the terms of the Privacy Policy.

    When using the Application by the User, the User's personal information is processed on the terms and for the purposes defined in the Privacy Policy.

    This Agreement is a public offer (Article 437 of the Civil Code of the Russian Federation). By accessing the Services, the User is considered to have joined this Agreement. If the User does not accept the terms of this Agreement, he will not be able to use the Application to obtain the Services. The User confirms that he is legally capable and has reached the age required in accordance with the legislation of the Russian Federation to make transactions provided for in these Terms.

    Access to the Application is free. Printing and delivery services are paid and are paid in accordance with the tariff specified in the Application when placing a print order.

    The User is responsible for the safety and confidentiality of the registration data in the Application. All actions performed in the Application using the User's password are considered performed by the User.

    LLC "COPIX" has the right to suspend or otherwise interrupt the provision of the Services, in case of technical problems. If the problem is not an emergency situation requiring immediate action, LLC "COPIX" will do everything possible to inform the User about it in advance using the Application before suspending or interrupting the provision of the Services.

    LLC "COPIX" is not responsible for the materials that the User prints using the Application, the responsibility for the printed materials lies entirely with the User.

    The User agrees not to use the Services of LLC "COPIX" for printing materials prohibited for printing that contradict the requirements of the legislation of the Russian Federation and generally accepted moral norms, not to take actions that may be considered as a violation of the legislation of the Russian Federation and/ or norms of international law, including, but not limited to, in the field of intellectual property, copyright and / or related rights. If the User is not the owner of the rights, the User must make sure that he has the permission of the copyright holder of intellectual property, copyright and/or related rights to print materials.

    The User agrees to reimburse any losses, expenses, costs or losses that may be incurred by LLC "COPIX" in connection with any claims arising from the fact that any person claims that the materials that the User asks LLC "COPIX" to print do not meet the above requirements. This includes any amounts that LLC "COPIX" must pay to any copyright holder for any material that the User prints using the Services, as well as any related legal costs and court costs.

    The User agrees that LLC "COPIX" is not responsible and has no direct or indirect obligations to the User in connection with any possible or incurred losses or damages related to any content of the Application, copyright registration and information about such registration, goods or services available on or obtained through external sites or resources or other User contacts that he entered using the information posted in the Application or links to external resources.

    When using Delivery Services, LLC "COPIX" has the right to refuse to provide Services to the User if it considers that the print material contradicts the requirements of the legislation of the Russian Federation, this Agreement or otherwise does not meet the requirements of the provision of Services by LLC "COPIX".

    If LLC "COPIX" cannot accept or provide the Printing Service for any reason, the payment is not made. If the payment was made by the User, and LLC "COPIX" accepted this payment, and the Printing Service was not provided, the payment will be returned to the User within 10 (ten) calendar days to the payment details specified when paying for the Services.

    The cost of the order is indicated in rubles when selecting the printing settings. Payment for the Services is made by cashless method when placing the Order in the Application by bank card or by any other method offered in the Application.

    By submitting a print order, the User confirms the verification of the print order.

    To receive the "Print Right Now" Service, the User uploads a print file to the Application and/or scans the documents that need to be printed through the Application and presses the print button, then selects the line "Print right now". After that, the User selects the printing settings (number of copies, paper size, type of printing (color or black-and-white), one-sided and/or two-sided printing) and pays for the order.

    LLC "COPIX" does not guarantee that printing services are available at any time. The User needs to determine the available printers to receive the Printing Service in the Application in the "Printing Stations" section, which also indicates the opening hours of the printing stations. Any indication of the availability of printers displayed in the Application may not take into account orders placed by other users during the current User's session using the Application. To receive the Printing Service, the User must unlock the printer and scan the QR CODE in the Application or enter the code that are displayed on the printer display. If the printer is unavailable for printing Services or does not work correctly, the User needs to find other printing stations in the Application. Payment for any pages that were not printed due to printer malfunction or lack of paper or ink in the printer will not be charged from the User.

    In order for the User to receive the Courier Delivery Service, the User needs to upload the materials necessary for printing to the Application and/or scan the documents that need to be printed through the Application and presses the print button, then selects the line "Courier delivery". After that, the User selects the printing settings (number of copies, paper size, type of printing (color or black-and-white), one-sided and/or two-sided printing) and pays for the order. Printed materials ordered using the Application are printed by the service providers of LLC "COPIX" and delivered by courier service. Delivery of the order is carried out in the city of Moscow within the MKAD and a zone up to 10 km outside the MKAD, the cost of delivery is indicated when placing an order. Payment for delivery is made by the User when paying for the order in the Application.

    Cancellation of the Printing Service "Print Right Now" and/or "Courier Delivery" via the Application is not possible, since the Service is provided immediately after placing and paying for the order.

    LLC "COPIX" has the right to terminate the use of the Application by the User and delete the account in case of non-payment for printing and / or delivery services; in case of illegal use of the Application and / or printing services; when using the Application and / or printing services for purposes prohibited by this Agreement, as well as for other illegal and / or illegal purposes; when attempting to use the Application for resale of services or provision of services to third parties or attempts to circumvent any security measures set in the Application.

    LLC "COPIX" is not responsible to the User for temporary failures or interruptions in the operation of the Application and the loss of information caused by them, correctness, safety of information, for harm, losses or loss of profit caused through no fault of LLC "COPIX" as a result of the provision of printing services, as well as for losses arising as a result of entrepreneurial activity.

    LLC "COPIX" is released from liability for full or partial non-fulfillment of its obligations under this Agreement, if this non-fulfillment was caused by force majeure circumstances that arose after the User accepted the terms of this Agreement. Under circumstances of force majeure, extraordinary events or circumstances arise that could not have been foreseen or prevented by available means. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of Russian or foreign state bodies, as well as any other circumstances beyond reasonable control.

    All disputes arising out of or related to this Agreement are subject to settlement through negotiations, and in case of failure to reach an agreement in a claim procedure. The term of consideration of a claim is 14 calendar days from the date of its receipt. If it is impossible to settle the dispute in a pre-trial manner, disputes are referred to the court in accordance with the current legislation of the Russian Federation.

    Users' claims are accepted for consideration provided they are written and sent to the legal address of LLC "COPIX" (123022, Moscow, Intra-city territory of the city with federal status of Presnenskiy municipal district, 1905 Goda Str., house 7, building 1, floor 3, premises IG, part of the room. 1) or to the email address:

    The recognition by the court of any provision of the Agreement as invalid or not enforceable does not entail the invalidity of other provisions of the Agreement.